Return policy

You have the right to cancel and return your order up to 14 days after receipt. You can let us know through us Contact Form or by email (hello@ecogents.com). You will then receive the full purchase amount including shipping costs. Only the costs for returning the back to us are for your account.

Because we are against waste and wanting to be a green company, we want to let you drive as little cars as possible. That is why we take a lot of photos from every item of clothing and we always mention the sizes in centimeters at the articles, so you can estimate in advance whether the garment will fit and do not need packages to be unnecessarily sent back and forth.

If you use your right of withdrawal, you can return the product in the original condition and packaging to Ecogenents. We will then refund the order amount due within 7 days of receiving your return if the product is received in good order.

Please note: when you are selling a part of your order and the original purchase amount (to be eligible for free shipping) is less than € 50, we will deduct a portion of shipping costs (€ 3.95) to the amount to be returned.

For questions about returning your order you can contact us via us Contact Form or by email at: hello@ecogents.com