Frequently asked questions

EcoGents Knowledge Center (FAQ)

Everything you need to know about the nicest vintage men's shop in Tilburg. Use the index to jump directly to your question.

🏢 About EcoGents

Why is EcoGents not an ordinary cycle?

We believe in a high-end experience for second-hand prices. No dusty racks or unorganized piles of clothes. With us you will find a carefully selected collection, presented in a store that feels like a classic Gentleman's Club. Quality and style come first.

Is everything in the store vintage?

Not everything. We sell a mix of real vintage (items from 20 years or older) and modern second-hand designer clothing. As long as the quality and appearance are correct, it will have a place on our shelves.

📍 Parking & Accessibility

What about parking on the Westermarkt?

Parking is a big advantage for us: it is 100% free. You don't need a parking app or blue disc. You park in the large parking lots directly in front of the door. View the route here.

Are there loading and unloading zones?

Of course. Are you coming to donate large bags of clothing? Then you can use the loading and unloading zones on the Westermarkt, so you don't have to lug far.

🛋️ Fitting rooms & Shopping comfort

Tell us about the themed fitting rooms?

We believe that trying on should be fun. That's why we have two unique rooms:

  • The 50's Living Room: Our largest room. This can accommodate two people (useful for advice!) and there is a lovely Chesterfield chair.
  • The 80's Dressing Room: A nod to the 80s.

 

Can I leave my heavy bags somewhere?

No problem. If you have already done a lot of shopping at the Westermarkt, you can simply bring your bags with us issued behind the cash register. We take care of it while you quietly view our collection.

👔 Collection & Sizes

Do you also sell shoes and accessories?

Of course! We have a wide selection of shoes, belts, bags and hats. And a special passion: ties. Do you have any nice ties lying around that you no longer wear? They are more than welcome with us.

What can I hand in to you?

We are happy with almost everything wearable men's fashion: from T-shirts, polos and jeans to jackets, suits, dress shoes, accessories and special vintage pieces. Are you unsure whether something is suitable? Please feel free to contact us.

🌍 Our Local Chain

How local is your clothing?

Our chain is very local. Clothing arrives in our store on the Westermarkt and is carefully handled by us checked, washed and ironed before it goes back into the store. In this way we give good men's clothing a new life and keep the chain as short as possible.

📦 Return clothes

Can I just hand in clothes to you?

Yes. During our opening hours you can simply walk into the Westermarkt; an appointment is not necessary. Read all information about returning clothing here.

🛒 Webshop & Ordering

Is each item truly unique?

Yes. EcoGents works with second-hand and vintage clothing and we have just about every item one copy. Finished = really finished.

Is the stock in the webshop and the store the same?

Many items are available online and in our physical store at the same time. Because these are unique items, it can sometimes happen that an item has just been sold in the store before the webshop has been updated. If this occurs, we will contact you as soon as possible.

How do I know if a piece of clothing fits me?

Where possible, we list the sizes in centimeters for our items. Compare those measurements with a piece of clothing from your own closet that fits well; that usually gives a much more reliable picture than just the size on the label. Are you in doubt? Send us the link or a screenshot of the article and we will think along with you.

Can I pick up my online order in the store?

Yes. Pick up at EcoGents on Westermarkt 35A in Tilburg is enabled. Choose pick-up at checkout if that option is offered and come by as soon as your order is ready.

How quickly will my order be shipped?

Orders are normally received 1 to 3 working days sent. We ship with PostNL and will send a track & trace as soon as your package is on its way.

What are the shipping costs?

Within the Netherlands you pay €3.95 shipping costs and we will ship it free from €75. To Belgium and Germany you pay €6.95 and we ship free from €100. Different rates apply to other countries; you will find this at checkout and in our shipping policy.

How does returns work?

You can place your order until 14 days after receipt cancel and return without giving a reason. The costs for returning to EcoGents are at your own expense. Always check us for the full terms and conditions return policy.

📸 Socials & Events

Where can I follow you for the VIP evenings?

We always announce our special shopping evenings and events on our social channels. Follow us here:

Facebook Instagram

What is the Customer Wall?

Our customers are our best ambassadors. With ours Instagram Wall you can take photos yourself, but we also regularly ask if we can take a photo of your new outfit for our Customer wall in the store. This is how we build a community of stylish men together!

💳 Gift & Payment

Do you sell gift vouchers?

Certainly. We have physical gift vouchers where you can: any amount you want can determine. A unique gift that is always appreciated!

How can I pay in the store?

We accept all major debit cards, credit cards, Apple Pay, Google Pay and of course cash. Do you prefer to buy online? There you can use iDEAL and other well-known payment methods.

Is your question not listed?

We are happy to help you personally via WhatsApp or email.