General terms and conditions

General Terms and Conditions EcoGents

Here you can read our Webshop General Terms and Conditions. It is not only the government that creates rules to ensure the safety of your purchase. We at EcoGents would also like to inform you of our conditions. By agreeing to the Webshop General Terms and Conditions, an agreement has been concluded between us and you as a customer. But before you agree to our General Terms and Conditions, we kindly request that you read the terms and conditions carefully and take note of our working methods. This can prevent unpleasant situations! If you have any questions about our terms and conditions, you can of course contact us.

Article 1 - Webshop

1.1. EcoGents is registered with the Chamber of Commerce and pays its statutory contribution to the Tax Authorities. You can find our Chamber of Commerce number and VAT number on our website. You will also find our contact details there.

1.2. Our webshop has an SLL Certificate. This means that we meet all legal requirements regarding the security of your personal data and payment information. We strive to continuously improve the security of your data. In the event of abuse by hackers, we will report it to the police.

1.3. We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask your permission in advance.

1.4. Since June 5, 2012, our webshop is obliged to ask you for permission in advance regarding cookies. You can read more about this in our Cookie Policy.

1.5. We are obliged to report any suspicion of abuse or fraud to the police.

1.6. The webshop has taken out professional liability insurance to cover itself against any unjustified liability claimed by a customer.

1.7. We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, our employees will be happy to help you.

1.8. You can subscribe to our newsletter. You will then be kept informed of our offers every two weeks.

Article 2 - Reflection period

2.1. You have a 14-day cooling-off period after purchasing a particular product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number.

2.2. Products returned to us must be in the original packaging.

Article 3 - The agreement

3.1. The agreement between the online store and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and has authorized the online store to debit the money from his account, when the customer has made a payment via iDEAL or Paypal, or when an invoice has been sent to the customer afterwards. After the 14-day cooling-off period has expired and payment has been received by the online store, the customer becomes the owner of the product in question.

3.2. The agreement was concluded electronically, by completing the required fields and agreeing to the general terms and conditions.

3.3. As a customer, you are obliged to fulfill your payment obligation to the online store. If you do not pay within the specified period, you will receive a reminder from us. If you have still not paid after 14 days, costs will be charged. If you have still not paid the debt after several reminders, we will outsource the collection to a collection agency.

3.4. After you have made your purchase, you will receive a written confirmation of your purchase by email. It states the product you have purchased, what it will cost you and where you can go with any complaints and comments.

3.5. We are obliged to deliver the product or item to you within 30 days. If due to unforeseen circumstances the item is not available within this period, we will inform you in writing. After these 30 days have expired, we will refund any purchase price you have already paid. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your needs as much as possible. Of course you can indicate in advance that you do not want that.

3.6. The delivery of products abroad may take longer than a delivery in the Netherlands. The costs charged for shipping to an address abroad will be visible to you when you purchase the product.

Article 4 - The price

4.1. The prices stated in our webshop always include VAT. The costs that must be paid for shipping the product will become visible when you have added the product to your shopping cart.

4.2. If you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud will be punished and reported to the authorities that should be aware of it. In addition, a report is made to the police.

4.3. The price stated for the product on the website cannot change during your purchase. You pay the amount that is visible with the product and which is also confirmed to you if you electronically agree to the purchase. The purchase price is stated again.

4.4. If you purchase a product during a period in which no promotion applies, you will not be eligible for a discount afterwards. Article 5 - Complaints and warranty

Article 5 - Complaints and warranty

5.1. Complaints about delivery must first be reported to us by telephone. Our employees are happy to assist you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our delivery staff will do their utmost to deliver the product to your home undamaged.

5.2. Complaints about the product itself must be reported to us in writing. We cannot answer these personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler for you and will mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you ourselves.

5.3. Complaints are usually handled by us within 14 days. A complaint is always handled in writing. After a complaint has been settled, you will receive a survey from us afterwards regarding the complaint handling. We kindly request that you complete this and return it to us. We want to provide you with excellent service at all times.

5.4. A warranty applies to every product we supply to you. How long this warranty lasts depends entirely on the product. Most products have a one-year warranty. If this is different, you can read this in the written confirmation that you receive from us with the product you purchased, and on the invoice that you receive by e-mail. We can only offer a limited warranty on consumable products such as gifts. If you discover a defect or defect in one of our items, we request that you report this to us within 48 hours of delivery.

5.5. If the product breaks within the warranty period, we will reimburse you for the full purchase price. However, this does not apply if there is intent or deliberate damage. We also kindly request that you contact your insurance company if the damage occurs after the warranty period. You may be able to claim this on your home contents insurance. In both situations, refunds cannot be made without a purchase receipt. After the warranty period has expired, the replacement value also expires in the event of a possible claim for damages. Payment will then be made on the basis of current value.

If you agree to the Webshop General Terms and Conditions, we kindly ask you to check the box. Without checking the box, an agreement cannot be concluded. We sincerely hope that you enjoy your purchase! If you have any questions, you can of course contact us.